Telecommut
Responsibilities
- Provide hands-on support for Samsung and BlackBerry mobile devices, including hardware and software troubleshooting
- Deliver excellent customer service with strong organizational, written, and verbal communication skills (French language skills are an asset)
- Assist with configuration, upgrades, and updates (OS, firmware, patches) for Android smartphones in line with company requirements
- Perform general telecom maintenance and support, including client assistance, new deployments, and troubleshooting
- Diagnose and resolve technical issues related to mobile devices and applications, escalating when required
- Collaborate with the Service Desk to complete requests according to priority
- Communicate effectively with vendors and internal stakeholders
- Conduct product testing as needed
- Maintain operational readiness, including occasional travel and after-hours availability
Education & Certification:
- College diploma or university degree in a related field
- Minimum 2 years of related work experience (telecom industry experience preferred but not mandatory)
- Basic understanding of Microsoft Office, Windows OS, Microsoft Active Directory, Microsoft Exchange Server, Active Sync, and mobile device management
- Proven operational support experience and solution implementation
- Familiarity with Telematics Technology is an asset
- Proficiency with core software applications, particularly Microsoft Office Suite
- Experience with BI tools such as Power BI is an advantage
- Strong analytical and problem-solving abilities
- Effective multitasking and time management skills
- Highly motivated, adaptable, and collaborative
- Strong customer service orientation
- Excellent written and verbal communication skills
- Standard hours: 8:00 AM – 5:00 PM
- Occasional evening and weekend work for deadlines, implementations, or production support
- May require sitting for extended periods and lifting items over 20 lbs
- Occasional travel may be required
