Telecommut
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
Job Type: Full-time
Location: FFC West Loop
Compensation: $55K-60K depending on experience
What You’ll Do:
- Provide a clean, safe, and healthy environment for members, guests, and co-workers
- Management of the Customer Service, Front Desk, Spa Reception
- Interviewing, hiring, training, scheduling and coaching staff
- Spend significant amount of time at the desk, especially during prime times, to ensure members are receiving our Superior Service
- Handling of all Member Cancellations for your club
- Personally handling in-person, phone and email requests in a way that provides an exceptional member experience and also saves as many members as possible
- Reviewing all metrics and preparing game plans to improve Retention
- Coordination of Member Integration
- Work with Membership Director and Fitness Director, as well as their teams, to maximize member integration as proactive retention strategy
- Tracking NMFCs, NJSs and other pertinent integration data
- Management of the Spa Reception team
- Interviewing, hiring, training, scheduling and staff
- Ensuring the experience in the Spa is in line with our Core Values of Superior Service and cleanliness
- Collection of Past Due Balances
- Utilize Aging Report and other info to collect and minimize outstanding balances
- Convert members from debit card to checking account EFT whenever possible
- Fun Squad / Community
- Create ongoing events and initiatives that create a fun environment for our members and staff
- Create ongoing events that target similar minded members to create a sense of community
- Meet and exceed Individual and Departmental Goals as assigned by General Manager
- Ensure communication materials with team are up-to-date
- Develop annual departmental budget with General Manager
- Set up and maintain standards of cleanliness for Customer Service staff, Front Desk and office space
- Process all paperwork in a timely and accurate manner
- Attend all department head meetings, team meetings ,and training sessions
- Represent FFC at community events such as festivals, open houses, Chamber of Commerce events, etc.
- Compile, maintain and present (as needed) weekly and monthly reports to General Manager
- Additional duties as assigned by General Manager
- 2-5 years of previous management experience
- Excellent leadership and motivation skills
- Passion for health and fitness
- High-level verbal and written communication ability
- Ability to work during “Closeout” (last 3 days of every month, or other more relevant dates as needed)
- Strong working knowledge of Excel, Google Docs and email
- Ability to walk up and down stairs and lift a minimum of 10 lbs. with or without reasonable accommodation
- Insurance: Medical, Dental, and Vision through Blue Cross Blue Shield of Illinois
- 401K: Company match
- Life Insurance: Company-paid
- Professional Development: FFC matches 50% of educational costs up to $200/year
- Fitness Education: Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer)
- Continued Education: Access to FFC University courses and discounted certifications
- Club Membership: Complimentary access to all FFC locations.
- Discounts: 25% off Spa, Retail, and Fitness classes.
- Employee Appreciation: Programs and benefits like Pet Insurance, T-Mobile discounts, and more.
- Inclusive Culture: A welcoming and diverse team environment.
