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As a State agency, the Maryland Office of the Public Defender (MOPD) is an affirmative action and equal opportunity employer. MOPD is committed to the full inclusion of all qualified individuals without regard to race, color, religion, sex, physical or mental disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
All applicants must be able to communicate with clients and visitors and possess the ability to complete tasks in a fast-paced work environment. Applicants must be able to work in various settings. MOPD is further committed to providing equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities by modifying or adjusting the job application processor the job or work environment to make reasonable accommodations to the known applicant or employee to enable the applicant or employee to be considered for the position they desire; to perform the essential functions of the position in question; or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation imposes an undue hardship. Applicants must be able to operate a computer and other office equipment. Applicants must have access to a motor vehicle. If a reasonable accommodation is needed, please contact Tawanda Jackson, Human Resources Supervisor, 410-767-8503 [email protected].
The Office of the Public Defender is seeking detail-oriented applicants with customer service and data entry skills for a full-time, entry-level Public Defender Intake Specialist I position. The position requires the ability to work in a fast-paced environment in our Anne Arundel County office. Travel between offices is required, as well as travel to hospitals, courthouses, and various county detention centers and Division of Corrections prisons for client interviews. Bilingual applicants, who are fluent in English and Spanish, are encouraged to apply.
GRADE
ASTD8
LOCATION OF POSITION
7030 Dorsey Road, Suite 103, Hanover, MD 21076
Main Purpose of Job
The Public Defender Intake Specialist I is the first interaction clients have with the Office of the Public Defender. Professionalism, people skills, and empathy are a must.
Intake Specialists are responsible for the creation of the file for the attorney, creating and mailing assignment letters to clients and attorneys, and filing entries of appearance with the court. Intake Specialists open, close and update cases in the agency case management system (edefender).
MHD Intake Specialists pulls files and dockets from fax repositories and offices’ email accounts and transfers them to the discovery drive, Google drive and sheets, and updating in edefender (assigning edefender number and inserting correspondence).
Additionally, the Intake Specialist I must answer phones, greet the public, and retrieve and enter data. Public Defender Intake Specialist I will also help with organization of case files and process discovery. Assist co-workers when needed. Employees in this classification do not supervise.
Minimum Qualifications
Education : Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience : Six months of experience interviewing persons for the purpose of obtaining and verifying background or financial information.
Notes
- Candidates may substitute additional experience interviewing persons for the purpose of obtaining background or financial information on a year-for-year basis for the required education.
- Candidates may substitute 60 credit hours from an accredited college or university for the required experience.
- Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Compliance Inspection and Support classifications or Compliance Inspection and Support specialty codes in the Inspection, Investigation, Enforcement, and Compliance field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Proficiency in data entry, strong communication skills, and experience working in a fast-paced retail or office environment. Customer service experience and a strong interest in working with indigent clients with mental illness and their families. Experience working with CJIS and/or JIS systems. Experience working with arrested persons, attorneys, law enforcement and courtroom personnel. Bilingual.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
SELECTION PROCESS
Applicants who meet the minimum qualifications will be admitted to the examination for thisclassification. Successful candidates will be ranked as BEST QUALIFIED,BETTER QUALIFIED, OR QUALIFIED and placed on the employment (eligible) list for at least one year.
EXAMINATION PROCESS
The examination will consist of a rating of your education, training, and experience as they relate to the requirements of the position. You may be required to complete a qualificationssupplement, or the rating may be based on your application. Therefore, itis important that you provide complete and accurate information on yourapplication. Report all experience and education that is related to this position.
Benefits
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
Online applications/resumes preferred. Please fax all paper applications, resume, and questionnaires to (410) 333-2260.
Inquiries regarding applications and submitting paper applications and resumes can be directed to: Office of the Public Defender, Human Resources Division, 6 Saint Paul Street, Suite 1304, Baltimore, MD 21202; or by calling (410) 767-8500, toll free: 877-430-5187; TTY users call Maryland Relay Service 800-735-2258. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. A paper copy of the MD State application form and questionnaire can be downloaded from the link below.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. We thank our Veterans for their service to our country and encourage them to apply. People with disabilities and bilingual candidates are encouraged to apply.
