Telecommut
Canada Life is seeking a highly skilled Microsoft Teams Administrator with strong telephony and legacy telecom experience to support and evolve our enterprise collaboration and voice services. This role is critical in ensuring the seamless delivery of Microsoft Teams Phone capabilities, including number management, carrier integrations, and service optimisation across the organisation.
What you will do:
- Manage and support Microsoft Teams Phone System (policies, dial plans, voice routing)
- Administer Calling Plans, Direct Routing and/or Operator Connect configurations
- Coordinate number porting and manage number inventory
- Review and validate telecom billing and carrier invoices
- Support legacy telephony migrations to Teams
- Troubleshoot voice, connectivity, and call quality issues
- Maintain documentation for governance and audit purposes
- Experience in telephony or unified communications
- Experience with Microsoft Teams Phone System
- Strong knowledge of PSTN and call routing
- Experience with number porting and telecom billing
- Strong troubleshooting and analytical skills
- PowerShell scripting for Teams
- Knowledge of networking concepts (QoS, latency, jitter)
- Familiarity with ITSM tools like ServiceNow
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Grow with Canada Life
We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!
What we offer:
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected]. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
