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Operations Manager - Contract
Location: Mississauga, ON, (Hybrid 3 days in office)
Schedule: Monday to Friday
Salary: $55,000 - $60,000
We are actively hiring for this position
About Match Retail
At Match Retail, we are industry leaders in sales execution, merchandising, and brand activation for North America’s most recognizable brands. We partner with leading organizations to deliver consistent, high-quality execution at retail through strong operational processes, scalable talent solutions, and disciplined field operations. As we continue to grow, we are seeking a detail-oriented Operations Manager to support the day-to-day execution of our programs and ensure operational excellence across our teams.
About The Role
The operations Manager plays a critical role in supporting day-to-day operational execution across field programs and client initiatives. This role focuses on coordinating people, processes, logistics, and reporting to ensure programs are delivered efficiently, compliantly, and on schedule.
Working closely with Director, Client Services, and Field Leadership, the Operations Manager helps translate operational plans into consistent, high-quality execution.
This role is well-suited for a highly organized, detail-oriented professional looking to grow a career in operations within a fast-paced agency environment.
Key Responsibilities
- Support end-to-end operational execution of field programs and client initiatives
- Coordinate daily workflows, timelines, and operational deliverables
- Maintain operational trackers, workback schedules, and execution dashboards
- Support performance tracking, attendance management, and issue resolution
- Coordinate procurement, shipping, and distribution of program materials and assets
- Liaise with vendors and internal teams to ensure timely delivery and readiness
- Track operational costs, process invoices, update budget trackers, and support reconciliations
- Prepare weekly operational reports and post-program summaries
- Proactively flag risks, delays, resourcing gaps, or compliance issues and recommend solutions
- Support process improvements, SOP maintenance, and operational best practices
- 2–3 years of experience in operations coordination, field operations, or a similar role
- Bilingual in French is considered an asset
- Valid driver’s license and access to a vehicle
- Ability to work flexible hours, including evenings and weekends
- Strong organizational and time-management skills
- Detail-oriented with the ability to manage multiple priorities
- Strong written and verbal communication skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Opportunity to lead sales performance in a high-impact regional role
- Competitive compensation and career growth opportunities
- Dynamic, collaborative, and performance-driven work environment
- Exposure to leading brands and strategic retail initiatives
- A culture that values insights, execution, and measurable results
Interview Process
Our recruitment process is structured and transparent, with candidates assessed consistently against role-related criteria.
Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent Acquisition Specialist.
Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Step 3: Selected candidates attend an in-person or virtual interview with the Hiring Manager and relevant team members.
AI Disclosure
We use AI-assisted tools to help screen resumes for key skills and minimum requirements relevant to the role. All results are reviewed by our hiring team to ensure thoughtful and balanced decision making.
Match Retail is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all.
