Front Desk Agent- Holiday Inn Lloydminster AB

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent- Holiday Inn Lloydminster AB.

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.


• Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests


• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.


• Promptly respond to and resolve guest complaints


• Answer telephone promptly and properly being polite, courteous, and friendly


• Be friendly, thorough, accurate and efficient in taking reservations


• Be friendly, thorough, accurate and efficient in performing Check-ins


• Be friendly, thorough, accurate and efficient in performing Check-outs          


• Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Responsible for greeting every guest with a smile and positive attitude. 


• Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people. 


• Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.

• Use the guests’ names


• Be knowledgeable and helpful about the local area, the hotel and hotel services


• Handle messages, wake-up calls, mail, and faxes properly


• Assist guests’ with laundry/dry cleaning needs


• Know of incoming VIPs


• Follow all applicable Company Standard Operating Procedures.


• Perform other assignments as directed by the General Manger.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.


• Must be able to read and write to facilitate the communication process.


• Requires good communication skills, both verbal and written.


• Must possess basic computational ability.


• Must possess basic computer skills.


• Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.


• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.


• Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.


• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.


• Must be able to lift up to 20 lbs occasionally.


• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.


• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates


• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.


• Ability to spend extended lengths of time viewing a computer screen.


• Requires manual dexterity to use and operate all necessary equipment.


• Must have finger dexterity to be able to operate office equipment

Other:

• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Starting wage $16.00


• Team Driven and Values Based Culture


• Same-day pay available


• Medical and Dental Benefits 


• Career Growth Opportunities/ Manager Training Program


• Reduced Room Rates throughout the portfolio


• Third Party Perks (Movie Tickets, Attractions, Other)


• Employee discount


• Parental leave


• Referral program