Patient Education Specialist

Position: Patient Education Specialist

Reports to: Vice President of Patient Education

Type: 1 x Full-time permanent, Remote | 1 x Full-time Contract (24 months) , Remote

Vacancy: 2

Location: Toronto/GTA , ON, Canada 

Compensation: $70,000–$90,000 CAD annually

The Patient Education Specialist Role

SeamlessMD builds digital programs that guide patients through surgery and complex health journeys in real time. As a Patient Education Specialist, you’ll design these programs from the ground up — translating clinical protocols into accessible, interactive digital experiences that patients can use when they need them most. You’ll work across both content and implementation, partnering with clinical teams at healthcare organizations across North America to bring programs to life on our platform.

About You:

You bring a clinical lens and a designer’s mindset to patient education. You can hold a conversation with a surgeon and translate what you learn into content a patient can understand at 2 a.m. the night before their procedure. You’re organized enough to manage multiple implementations at once, curious enough to ask why a program isn’t landing, and collaborative enough to earn clinical buy-in from people who are very busy. You proactively anticipate the needs of both clinical teams and patients, and come to the table with thoughtful solutions. Ultimately, you’re passionate about helping patients make a positive change in their health. 

Your job:

• Design accessible, evidence-based digital patient education programs using SeamlessMD’s web-based content management system
• Translate complex clinical protocols into clear, step-by-step patient instructions using plain language and health literacy principles
• Review program content for clinical accuracy, health literacy, and accessibility prior to launch
• Lead end-to-end program implementations across multiple client sites and healthcare systems
• Educate clinical teams on evidence-based patient education design principles
• Guide and facilitate clinical team content development meetings and demos
• Coordinate the language translation process of the interactive programs 
• Proactively build and maintain collaborative relationships with healthcare providers and clinical teams
• Work cross-functionally with Customer Success, Quality Assurance, and Engineering to test and deploy programs in hospital and healthcare settings
• Monitor and update live programs based on clinical feedback, patient outcomes, and evolving guidelines

Your qualifications and skills:

• Undergraduate degree in the health sciences (nursing or physiotherapy preferred)
• Minimum 1 year of experience working in a patient education or health communication role, designing print, in-person workshops or digital patient resources
• Minimum 1 year of experience working in a hospital or community health setting
• Experience and comfort with meeting and building relationships with clinical teams
• Ability to read and understand clinical protocols 
• Strong understanding of evidence-based practice
• Excellent presentation and facilitation skills
• Excellent plain language writing skills
• Strong detail orientation
• Strong organizational and project management skills 
• Knowledge of adult learning principles or instructional design
• Strong knowledge of health literacy principles and accessible plain language design for diverse health literacy levels
• Familiarity with WCAG accessibility standards and AODA requirements
• Comfort with web-based tools and digital platforms; proficiency in Microsoft Office (Word, PowerPoint, Excel)

Assets:

• Master's degree in Health Communication, Health Education, Adult Education, Science Communication, Knowledge Translation, Educational Technology, or Digital Instructional Design
• Experience with a content management system or digital health platform
• Experience in a client-facing, implementation, or customer success role

Additional requirements:

• Valid vulnerable sector clearance, or the next highest level of screening that the appropriate local authority will issue (completed within the last 6 months before their start date)
• must be submitted within 7 days of your start date. 
• Ability to travel across North America to visit clients, as needed
• Ability to travel to Toronto, Ontario for quarterly in-person meetings and company events

Use of AI in our Hiring Process

SeamlessMD may use AI-assisted tools to keep job posting and assignments updated as well as score specific quantitative sections of the assignments. Google Meet's built-in AI transcription might be used during interviews to help our team capture notes. If you're invited to interview, we'll confirm in advance when AI transcription will be used and you can decline without any impact on your candidacy. A human recruiter or hiring manager reviews every application advanced through the process, and all hiring decisions are made by people, not by AI.

SeamlessMD is an equal opportunity employer that supports an environment of inclusion and diversity. In accordance with the Accessibility of Ontarians with Disabilities Act, 2005 and the Human Rights Code, SeamlessMD will provide accommodations to eligible candidates throughout the recruitment and selection process. If you are an individual with a disability and you need accommodation in order to apply for this position, please contact Aaheli Mukherjee, Operations and Compliance Lead at [email protected]. If you are invited to participate in the assessment process, please provide your accommodation needs at that time.