Continent Planning & Ops Lead

As a Continent Planning & Ops Lead, your main focus will be to drive operational excellence and optimize supply flows across markets by managing allocation, replenishment, digital fulfilment parameters, and cross‑functional coordination with logistics. You ensure consistent standards, efficient stock movements, and successful implementation of network and delivery frameworks at a continent level.

This on-site role reports into our Inventory Optimization Manager and is based out of New York Support Office.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Operational excellence

• Responsible for the follow-up on operational standards across Planning Markets, incl. parameters, process updates, pre-season settings
• Responsible for standardized processes across Planning Markets for allocation and replenishment strategies

Continent supply optimization

Pre-season:

• Oversee together with D&S Specialist stock deployment on Planning Market/ RW level
• Flag risks related to capacity and operational constraints based on supply plans

In Season:

• Follow-up together with D&S Specialist on disbalances of supply in relation to demand between Planning Markets and act with:

Moves:

• Responsible for planning and operation of stock balance actions between Planning Markets/ RW
• Own moves budget and forecast process and ensure involvement from logistics
• Follow up on the moves uplift, profit and lead times
• SPOC for logistics on moves

Digital fulfillment:

• Own sourcing and splits budgeting and forecasting

• Responsible to steer digital fulfillment parameters to meet demand plan from Planning Markets/RWs/ SMs

• Follow up on sale uplift , cost and profit of digital fulfillment actions
• SPOC for logistics on sourcing
• Post season:
• Set budget and forecast of exits strategies across Planning Markets

Continent Logistics

• Together with continent logistics set the framework for delivery frequency for the continent
• Support Continent Logistics in implementing and harmonizing standard delivery schedules and frequencies across SMs
• Responsible for network strategy implementation and related projects (optimization , ramp-up, ramp down )

Who You Are:

• Bachelor’s or Master’s degree (or equivalent) in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related quantitative field
• Logistics and fulfillment expertise: Solid understanding of warehouse operations, order fulfillment flows, and transport capacity management
• Operational problem-solving: Hands-on mindset with the ability to resolve bottlenecks, anticipate constraints, and adapt plans quickly
• Planning and coordination: Strong ability to align supply, logistics, and market needs to ensure feasible and efficient stock movements
• Analytical capability: Skilled in analyzing fulfillment KPIs and logistics data to identify root causes and improvement opportunities
• 3–5 years of experience in logistics, fulfillment, or supply chain operations within retail, fashion, or FMCG with proven track record of working with warehouse or transport planning, order management, or stock flow coordination

Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

• We are an inclusive company where you’re encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Compensation: salary is $136,560

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.