Telecommut
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
As a MineStar Onboard Specialist, you’ll be the on-site, hands-on expert supporting Cat MineStar Command for hauling — focused on technical support, system optimization, and collaboration.
You’ll work closely with dealer personnel, customer teams, and Caterpillar engineering/product support to ensure autonomous haulage hardware and systems perform at their best. While you’ll be present in the field and actively engaged at the mine site, your primary responsibility is to guide, troubleshoot, and partner with others rather than perform the physical maintenance yourself.
Command for hauling is designed to boost safety, productivity, and availability—especially in challenging or remote mining environments.
In this role, you’ll be stationed in Ontario, working with a key customer at the Côté Gold Mine acting as a key link between the customer, dealer teams, and Caterpillar to drive successful system performance and adoption.
What Makes This Role Unique?
7x7 Day Shift Roster: Work hard for 7 days, then enjoy 7 days off. Travel, relax, recharge—your time is truly yours.
On-Site Impact: Be the go-to expert on-site, ensuring systems run smoothly and efficiently.
Innovation in Action: Collaborate with Caterpillar’s engineering teams to identify and implement product improvements.
Hands-On Problem Solving: Troubleshoot, analyze, and optimize cutting-edge autonomous systems.
Unique global exposure: MineStar Command spans three continents, offering international site visits and cross-border collaboration that enhance training and operational experience
What You’ll Do:
Own onboard hardware health & availability for MineStar/Command for hauling-equipped fleet—supporting the customer’s trucks in the field.
Manage machine and system integration, ensuring onboard components, networks, and machine control systems work together as intended.
Troubleshoot field issues, document findings, and track problems through resolution in collaboration with cross-functional teams (engineering, product support, commercial).
Analyze autonomy and base machine fault data—including validating data accuracy/integrity—to support root-cause problem solving and performance improvement
Report hardware/software status and critical failures clearly and consistently, escalating when required and following proper procedures for critical system events.
Coach and mentor customer personnel and internal teammates on interaction with the Command for hauling equipment and best practices.
Present technical findings to customer maintenance and operations stakeholders in a clear, practical way.
What Skills You Will Have:
Technical Excellence: Experience in mining technology. Strong, practical experience with large mining equipment—mechanical and/or electrical troubleshooting on haul trucks or similar heavy mobile equipment. Ability to work with radios, networks, and off-board communications in an industrial/mine environment.
Field Support: Strong troubleshooting and field support experience. Ability to integrate and maintain complex electronic systems on machines using schematics/models; strong diagnostic mindset.
Communication Skills: Strong communication skills and the ability to work independently while collaborating with a broader, multi-disciplinary team.
Top Candidates Will Also Have:
Prior experience with Cat MineStar (onboard, implementation, product support, engineering, or application).
Degree or technical training in Electrical, Mechanical, Mechatronic, or Mining Engineering.
What Training Looks Like
You’ll receive structured onboarding and product training on MineStar onboard networks/machine control systems and troubleshooting. Training is tailored and may include classroom learning, on-the-job development, and mentoring.
Additional Information:
This position is based at the Côté Gold Mine site in Ontario.
Transportation is provided via bus from either Sudbury, ON or Timmins, ON.
Most MineStar Onboard Specialists work a 7/7 day shift rotation
Domestic relocation assistance is available.
Sponsorship is not available.
Posting date: 6/5/2026- 6/19/2026
Summary Pay Range:
83,130 -103,920
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Additional Information:
- We are hiring to fill an existing position.
- This position requires working onsite five days a week.
- Relocation is available for this position.
- Visa Sponsorship is not available for this position.
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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