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Guest services agent - hotel

Park Place Lodge

Internship Posted: 3 weeks ago Other

Hiring from: Canada

  • Education:
  • Expérience:

Education

  • Secondary (high) school graduation certificate
  • or equivalent experience

Work setting

  • Hospitality industry
  • Staff accommodation available
  • Hotel, motel, resort

Tasks

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Personal suitability

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Reliability
  • Team player

Screening questions

  • Are you available to start on the date listed in the job posting?
  • Do you have experience working in this field?

Experience

  • 7 months to less than 1 year

Employment terms options

  • Evening
  • Morning
  • Weekend

Financial benefits

  • Bonus

Other Benefits

  • On-site housing options

Support for newcomers and refugees

  • Participates in a government or community program or initiative that supports newcomers and/or refugees
  • Does not require Canadian work experience
  • Durée de l'emploi: Saisonnier
  • Langue de travail: Anglais
  • Heures de travail: 35 to 40 hours per week

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