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Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
I opened my agency in 2005 and currently lead a team of 12. Before becoming an agent with State Farm, I spent 20 years working as a medical doctor. I made the transition to have more time with my family while still being able to help people in a meaningful way - now by protecting their families and lifestyles through insurance.
Outside of the office, I enjoy staying active through long-distance bike rides, hiking, spinning classes, and practicing jiu-jitsu. I’m also passionate about giving back and regularly participate in 150-mile bike rides to help raise money for multiple sclerosis.
Our agency offers a friendly, family-style environment where everyone is supportive and willing to help one another succeed. We provide daily training through team meetings, a strong focus on work-life balance, and a 401(k) to support your long-term goals.
Our culture is built around positivity, teamwork, and growth. I’m looking for happy, friendly individuals who are looking to build a long-term career and be part of a supportive team environment. If you enjoy helping others, want to grow professionally, and value being part of a team that genuinely cares, this could be a great fit for you.
Role Description
As a Customer Service Representative - State Farm Agent Team Member with Franah Marino - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
Responsibilities
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Bilingual Spanish preferred.
Do you want a career and not just a job?
We are a very busy office and are looking for our next great team member. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Franah Marino - State Farm Agent!
About Our Agency
- Our office is located in Pembroke Pines, FL.
- Our office is open 9am -6pm Monday to Friday & 10 am to 1 pm on Saturdays.
- I have been a State Farm agent since 2005.
- I am a proud graduate of University of Miami School of Medicine.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, and Bronze Tablet
- Additional languages spoken: Spanish and French
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
