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Business Location:
Strathroy, Ontario
Position Type
Full Time (Temporary)
Category
Office / Administration Support
Work Place Location:
In Person
Hours
12 month contract
Apply By
June 15, 2026 at 4:30pm
Job Description
Under the direction of the Manager of Human Services, the Case Assistant is responsible for the provision of Departmental programs for the Department and to support senior Human Services staff. This is a temporary, full-time position for up to 12 months, and is part of our CUPE 101.5 bargaining unit.
Principal Responsibilities
- Interview applicants and review ongoing eligibility for Department services under the direction of the Director or Manager, referring complex cases and providing support to senior Human Services staff.
- Scheduling work according to location and departmental requirements, visiting individuals and organizations as necessary and conducting routine inquiries to assist in the determination of eligibility for selected Departmental programs.
- Recommend eligibility for Departmental programs for confirmation by the Director or Manager.
- Collect, receive, verify, copy, transmit and input information relating to program eligibility and services from clients and the public in person, by electronic mail, facsimile and over the telephone.
- Maintain statistical records and databases as required and assist in their retention and destruction according to Corporate /Administrative Policy and Procedures.
- Respond to general telephone or personal enquiries from the public.
- Monitor and collect money from deposits, co-payments, assignments and overpayments from clients.
- Provide temporary and vacation relief to clerical staff, as necessary.
- Perform other duties as assigned
Post Secondary Education
Qualifications
Experience Required
- Successful completion of one year of Community College in Human Services or experience in the administration of social service and/or related programs
- Excellent communication and interpersonal skills
- Proficiency with Microsoft Office applications, including Outlook, Word PowerPoint and Excel
- Current Criminal Record Check that is satisfactory to Middlesex County
$27.90 - $31.43/hour + 13% pay in lieu of benefits + 4% vacation pay
How to Apply
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If you need assistance with resume writing or access to computers/internet, please connect with our Community Employment Choices (CEC) office, at 16 B Second Street, in Strathroy, or by phone at 1-888-478-2111 ext. 200. These services are free as CEC is an Employment Ontario Service Provider, a non-profit agency providing free service to job seekers and local employers through Employment Ontario provincially funded programs. Offering employment and training programs in our community since 1994, CEC's mission is to support businesses and job seekers in meeting the labour market needs of Middlesex County with: job training information, career planning, job search support, job placement opportunities and incentives, as well as referrals to community resources.
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