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The successful candidate will be a strong leader with exceptional communication, organizational, and problem-solving skills, capable of thriving in a fast-paced environment. We are committed to creating memorable experiences for our guests while fostering a positive and supportive workplace culture for our employees.
If you are passionate about hospitality, leadership, and delivering exceptional guest experiences, we invite you to come "Experience the Ultimate" and join our team.
Role Summary
The General Manager is responsible for the overall operation and performance of Trickle Creek Lodge, ensuring exceptional guest experiences, strong financial results, and a positive team culture. This role provides leadership and direction to all hotel departments, driving operational excellence, revenue growth, and high service standards.
The ideal candidate is a hands-on leader who can effectively manage daily operations, develop high-performing teams, and maintain the lodge's reputation for quality, hospitality, and guest satisfaction.
Key Responsibilities
- Oversee the day-to-day operations of Trickle Creek Lodge, including employee management, planning, marketing, coordination, and administration of hotel services.
- Ensure operational excellence and consistency across Front Desk, Housekeeping, Janitorial, and Maintenance departments.
- Develop and manage annual operating budgets, forecasts, and financial plans.
- Lead revenue management and distribution strategies, optimizing rates, occupancy, and inventory across all booking channels.
- Monitor, audit, and verify financial transactions to ensure accuracy, compliance, and adherence to company procedures.
- Support the recruitment, onboarding, training, coaching, and development of employees, with a focus on engagement, performance, health and safety, and exceptional guest experiences.
- Ensure employee appearance, conduct, and service standards consistently reflect the Resorts of the Canadian Rockies brand.
- Manage labour costs, staffing levels, and departmental expenses within approved budgets.
- Develop and manage employee schedules to support operational needs while maintaining labour targets.
- Review and approve payroll accurately and within established deadlines.
- Prepare, analyze, and distribute operational and financial management reports.
- Address, investigate, and resolve guest concerns promptly and professionally, ensuring positive outcomes whenever possible.
- Monitor and respond to guest reviews, maintaining the property's reputation for excellence.
- Manage owner bookings and communications, attend quarterly and annual strata meetings, and respond to owner inquiries and concerns.
- Foster effective communication and collaboration with all resort departments to support overall business objectives.
- Support and maintain all aspects of the Resort's health, safety, and injury management programs.
- Implement, maintain, and continuously improve operational standards in accordance with RCR policies and procedures.
- Develop, implement, and regularly review Standard Operating Procedures (SOPs) for all hotel departments.
- Build and maintain strong relationships with vendors, contractors, and service providers.
- Ensure the property is maintained to the highest standards of cleanliness, safety, appearance, and guest satisfaction.
- Drive a culture of accountability, teamwork, continuous improvement, and service excellence throughout the hotel.
- Post-secondary education in Business Administration, Hospitality Management, Hotel Management, or a related field.
- Minimum 3–5 years of leadership experience in hotel, hospitality, resort, or lodging operations.
- Proven skills in leadership, team development, conflict resolution, resource management, and decision-making.
- Strong organizational, time management, and problem-solving abilities, with the capacity to manage multiple priorities in a fast-paced environment.
- Excellent verbal and written communication skills in English.
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
- Experience with hotel property management systems (PMS), reservation systems, and POS systems is an asset.
- Strong financial acumen, including budgeting, forecasting, payroll, and revenue management.
- Self-motivated, professional, and guest-focused with a hands-on leadership style.
- Available to work a flexible schedule, including evenings, weekends, and holidays as required.
- This is a full-time, year-round position with a minimum scheduled work week of 40 hours.
- Flexible work hours are required to meet operational and business demands.
- Evening, weekend, and holiday work will be required.
- Availability to respond to operational issues outside of regular business hours as needed.
- Ability to work in a fast-paced hospitality environment with changing priorities and seasonal fluctuations in business volume.
- Regular presence on-site is required to support employees, guests, and daily operations.
- Frequent walking throughout the property and occasional lifting, carrying, or moving of supplies and equipment may be required.
- Competitive salary: $79,200-$90,000 dependent on experience
- Mountain access perks: Staff receive an RCR pass with full mountain access, plus reciprocal resort tickets and discounted friends & family tickets
- Staff discounts: Enjoy savings on food & beverage, rentals, retail items and hotel accommodation.
- Employee Events & Recognition: Participate in fun, year-round staff events and be recognized through our employee awards program
- Join a fun and passionate team to share RCR mountain adventures with!
We are an equal opportunity employer and welcome applications from all qualified candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
To apply or request additional information, please submit your resume and cover letter to:
Amanda Morrison
People & Culture Manager
[email protected]
