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Reporting to the Team Lead, Employee Records and Benefits the Senior Associate, Employee Records and Benefits (“Senior Associate”) is responsible for the distribution of work and training of team members within their Functional Team. Communicates with employees, leaders, payroll, timekeeping, HR staff, and external agencies in the course of processing and/or clarifying employee information and documenting or responding to inquiries related to transactions, leaves and benefit entitlements. Provides guidance, direction and collective agreement interpretation to assist in complex situations and prossessing decisions. Analyzes queries and audits to ensure accuracy of data and that it is correctly entered into the HRIS systems, ensures appropriate corrections are carried out. Acting as a subject matter expert, the Senior Associate is the first point of contact for escalated issues within the Functional Team. Sets priorities, and is responsible for analyzing, documenting, researching and resolving issues and making recommendations to the Team Lead for implementation.
Duties/Accountabilities
- Provides direction, guidance, and advice to members of a Functional Team and provides training to team members, ensuring that training meets operational needs. Updates standard operating procedures and monitors compliance. Provides additional instruction to team members as required.
- Coordinates assignments within the team to ensure tasks are completed efficiently within deadlines and customer service levels are maintained. Monitors statistics and makes recommendation to Team Lead when improvements are needed.
- Liaises with benefit carriers, other employers, professional associations, regulatory bodies and governmental agencies as required to share information, clarify discrepancies, resolve problems, and deal with employee concerns.
- Identifies opportunities for quality improvement. Monitors and administers customer surveys as required.
- Manages a smaller portfolio within the Functional Team.
A level of education, training and experience equivalent to a Diploma in Human Resources Management or a related discipline plus three to five (3-5) years recent related health care experience. Ability to work independently and as part of a team. Ability to deal tactfully in resolving conflict and building consensus within a team. Excellent communication skills both written and verbal and able to deal with stakeholders and employees alike. Excellent organizational skills including the ability to multi-task, organize, and prioritize work to meet deadlines. Skilled in the use of computer applications including word processing, spreadsheet, graphics and database programs (MS Word, Excel Access, and Visio) and Peoplesoft is required.
