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Are you energized by helping people learn, grow, and succeed? We’re looking for a passionate Claims Training Specialist to design and deliver engaging onboarding and ongoing training that builds confidence, consistency, and performance across our claims organization.
Why Choose Amwins?
At Amwins, we prioritize our team members and offer a range of benefits to enhance your work experience:
- Flexibility: Enjoy a hybrid work environment with flexible scheduling options.
- Comprehensive Benefits: Access a competitive benefits package from day one, including generous Paid Time Off (PTO) and paid holidays.
- Continual Learning: Thrive in a collaborative, education-focused work environment.
- Annual Bonus Program: Earn incentives through our performance-based bonus program, designed to reward you for achieving key goals and contributing to the company's success.
What you’ll do:
New Hire Onboarding & Core Training
- Facilitate new hire onboarding programs that build consistent foundational knowledge and role readiness.
- Deliver structured training on claims fundamentals, systems, policies and procedures, reimbursement processes, and professional standards.
- Manage onboarding schedules, training timelines, and required milestones to support a smooth, on-time ramp for new hires.
- Assess trainee proficiency through observations, knowledge checks, and assessments to confirm readiness for production work.
- Deliver refresher, remediation, and advanced training for tenured employees based on performance insights and business needs.
- Partner with leaders to address quality trends and close skill gaps through targeted learning solutions.
- Support employees returning from extended leave, role transitions, and system or process changes to rebuild confidence and performance.
- Develop and update training materials, job aids, guides, and process documentation to keep content current and easy to use.
- Maintain the Claims training library and knowledge resources (including SharePoint and online documentation) so teams can quickly find what they need.
- Collaborate with Training Developers and Claims Leadership to align training content with workflows, policies, and performance expectations.
- Gather feedback through check-ins, surveys, and listening sessions to evaluate effectiveness and learner confidence.
- Track completion and effectiveness metrics (participation, proficiency, post-training outcomes) and share insights with Claims Leadership.
- Recommend and implement training improvements using feedback, performance data, and QA findings.
- Partner with Claims Leadership, trainers, quality, and operational teams to support departmental priorities and deliverables.
- Support training for system enhancements, automation initiatives, and process redesigns to drive adoption and consistency.
- Participate in departmental meetings to share training updates, risks, and recommendations.
- Education: Bachelor’s degree or equivalent experience strongly preferred (Education, Training, or Healthcare Administration a plus.)
- Business curiosity: Eagerness to learn our business model and products and translate them into practical, learner-friendly training.
- Training experience: 3+ years facilitating training for adult learners (virtual and/or in-person.)
- Industry knowledge: Experience in Claims, Stop Loss, Ancillary, or a TPA environment is a plus.
- Communication & collaboration: Strong written and verbal communication, with the ability to partner effectively across teams and levels.
- Facilitation: Confident presenting and leading discussions with small and large groups.
- Organization & prioritization: Highly organized with strong attention to detail and the ability to manage competing priorities in a high-volume environment.
- Adaptability & professionalism: Maintains a solutions-focused approach in a fast-paced environment and supports learners through change.
- Instructional design: Familiarity with adult learning principles and creating engaging learning experiences (job aids, guides, activities, and assessments.)
- Learning technology: Experience using or supporting a Learning Management System (LMS) and virtual training tools is a plus.
- Technical proficiency: Proficient in Microsoft Office (PowerPoint, Word, Excel, Outlook, Teams, etc.)
