Telecommut
JOB DESCRIPTION
We offer complete digital solutions for all types of contents claims, from support services to tools like our own valuation platform, Exclaim.
Please note: This is not an insurance Adjuster role. While edjuster is a division of Crawford & Company—Canada’s largest network of independent adjusters—the Content Claims Specialist position supports the content portion of a claim.
What Are Contents Claims?
A contents claim is a claim for the loss or damage of personal belongings, and are most commonly caused by theft, water, fire and other perils.
Job Description
We are currently recruiting for a Content Claims Specialist - Field to join our edjuster team in Winnipeg. This is a field role, offering a combination of work from home and travel within the specified region
This role requires frequent interactions in English and requires reading and preparing documents in English on a frequent basis.
The Content Claims Specialist (CCS) assists with the inventory and valuation of a policy holder’s/claimant’s total loss contents. The Content Claims Specialist (CCS) helps list and value items lost in a claim. They handle claims quickly and accurately using edjuster’s process and our platform, Exclaim.
Responsibilities
As part of this role, responsibilities included, but are not limited to the following:
- Conduct onsite attendance to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents.
- Conduct and facilitate virtual meetings with policyholders for data collection during total loss content recreations, guiding them through structured memory exercises to accurately document non-restorable items.
- Ensure consistent and quality turnaround of all claims in accordance with the company’s productivity and Performance Excellence Guarantee.
- Work with the support of other teams at edjuster to organize/direct the resources required for completing the inventory and like, kind, and quality (LKQ) valuation of all total loss contents in an efficient and effective manner per productivity standards.
- Adhere to edjuster Inc.’s commitment to timely and informative updates on the content claims process to adjusters/policyholders.
- Complete/submit detailed work/time logs daily, for all claim tasks completed.
- Maintain claim related notes in the company’s platform Exclaim, related to various tasks involved in handling the claim.
- Coordinating with edjuster teams to ensure timely and accurate completion/pricing and adhering to Like, Kind and Quality (LKQ) standards.
- Consistently promote edjuster’s brand, image, and reputation in a professional and positive manner.
- Managing expenses and submission of claim related costs in accordance to company policies and timelines.
- Organize and maintain a structured calendar to prioritize tasks, schedule appointments and manage time effectively in a fast paced environment.
- A Secondary School diploma.
- Prior experience in insurance, customer service, retail, food and beverage, construction or restoration are all relevant and would be considered for the role.
- Some prior background/experience in the Property claims industry would be considered an asset.
- Strong customer service skills.
- Patience, empathy, and problem-solving skills.
- Ability to work independently in most circumstances, with minimal supervision.
- Access to a reliable insured vehicle to travel to claim sites within designated region.
- Own a current valid driver’s license in good standing.
- Strong computer skills (MS Office, Google Workplace, Excel, Outlook, etc.).
- Strong verbal and written communication skills.
- Demonstrated ability to adapt to change and new technology.
- Willingness to learn and continuously improve.
- Must successfully pass both a criminal background check and employment reference verification.
- Must be able to sit or stand for extended periods of time.
- Must be physically capable of performing repetitive motions and tasks as required.
- Comfortable identifying household goods and assigning reasonable values.
- Travel is a required integral part of the performance of your duties.
- Occasional overnight travel may be required, corporate credit card provided for work related travel expenses.
- May be exposed to diverse conditions (cold, heat, rain, debris, etc.).
- Maintains a functional home office setup, including a reliable internet connection, and quiet workspace to support remote work, virtual meetings, and secure data handling.
- Must be willing and able to wear appropriate Personal Protective Equipment (PPE) when attending sites that may be dirty, smelly or hazardous.
- The role offers an hourly wage of $22 to $25 per hours plus mileage.
- Health benefits including extended health, dental, STD, LTD, AD&D, Life Insurance and Dependent Life Insurance.
- Incentive Compensation and Retirement Savings including TFSA, Employee Stock Purchase Plan and bonus incentives.
- Wellness programs and gym membership.
- Corporate discount programs.
- Work life balance and paid time off policies.
- Paid volunteer hours through Crawford Cares, our internal volunteer committee.
About Us
Why Crawford?
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com
Our total compensation plans provide each of our employees with far more than just a great salary
Pay and incentive plans that recognize performance excellence
Benefit programs that empower financial, physical, and mental wellness
Training programs that promote continuous learning and career progression while enhancing job performance
Sustainability programs that give back to the communities in which we live and work
A culture of respect, collaboration, entrepreneurial spirit and inclusion
