Telecommut
The Talent & Growth Consultant, primarily focused on Corporate functions, is a highly operational and service-oriented role, balancing learning systems administration, project coordination and tracking, session logistics, and facilitation/moderation responsibilities.
This role is ideal for someone who thrives in fast-paced environments, enjoys creating order from complexity, thrives in highly collaborative environments, takes pride in elevating and delivery learning experiences, and keeps the mission of enhancing the employee experience front and center in everything they do.
Responsibilities
Learning Operations & Client Support
- Manage shared learning inboxes to triage, respond to, and resolve learning and development inquiries
- Act as an operational conduit between clients (employees, leaders, HR partners) and the T&G team
- Prepare, document, and maintain Service Level Agreements (SLAs) for client engagements
- Schedule and coordinate client meetings, intact team session logistics, and learning experiences
- Own and maintain project planners, trackers, timelines, and status updates across multiple concurrent initiatives
- Organize and maintain team operating channels, shared files, templates, and documentation
- Track milestones, dependencies, risks, and follow-ups to ensure on-time, high-quality delivery
- Support annual and quarterly planning efforts through reporting, tracking, and operational readiness
- Facilitate and support enterprise and corporate new hire orientation experiences (virtual and in-person)
- Serve as virtual moderator for learning sessions on multiple platforms (i.e., Teams, Zoom, etc.)
- Partner with facilitators to ensure strong flow, engagement, and participant experience
- Support logistics including materials, run-of-show, technology readiness, and execution
- Serve as the Corporate Segment Admin and super-user for D Learn, including:
- Daily LMS administration and troubleshooting on range of straightforward and complex technical problems
- Training and consulting with Corporate Admins on business-specific needs
- Creating and maintaining class offerings and T&G items (e.g., enrollment, attendance, completion credit, resource upload, etc.)
- Supporting compliance tracking and reporting in partnership with HRBPs and Compliance teams
- Stay current on enterprise D Learn updates, policies, and admin processes
- QA Talent & Growth materials, participant communications, and facilitator resources
- Maintain and improve standard operating procedures, playbooks, and operational guides
- Capture trends, insights, and opportunities to improve efficiency and experience quality
- Research and experiment with new technology to enhance operations and recurring workflows
Travel within the CA area (mainly Burbank and Glendale | occasionally Santa Monica or Anaheim) is required for in-person sessions.
Qualifications
- B.A. or B.S. in Business, Communication, HR, Management, Org. Design, Hospitality, Education, or equivalent
- 3+ years in high-volume event planning or operations with a strong focus on organization and customer service
- Experience working in a corporate environment communicating with collaborators at all levels across businesses
- Strong proficiency in Microsoft tools (Teams, Planner, Excel, SharePoint)
- Facilitation / Presentation Skills
- Project Management
- Basic AI Proficiency
- Demonstrated experience in exploring and implementing emerging technologies to enhance workflows, increase efficiency, and optimize user experience
