Telecommut
Entity: BioPharma Services Inc.
Job Title: Clinical Research Recruiter
Location: North York, Ontario (Remote)
Job Class: Full-Time, Permanent
Salary Range: $37,440.00
Position Summary
Perform telephone interview and day-to-day activities of Recruiting department.
Duties And Responsibilities
- Conduct telephone eligibility screening of potential English-speaking volunteers for inclusion or exclusion in all phases of clinical trials which includes but is not limited to:
- Reviewing screening criteria,
- Providing an overview of the study,
- Responding to volunteer preliminary questions,
- Capturing brief medical and medication history of volunteers
- Completion of required paperwork
- Book appointments for potential volunteers for onsite screening and assign volunteers to studies based on the results of medical screening visits
- Daily data entry, maintenance and updating of electronic volunteer files into Bio Pharma Services Inc. subject database for telephone recruitment
- Track statistics for clinical trials including but not limited to fill ratio, advertisement responses, and volunteer no show rates
- Create documents as required by recruitment and screening processes including, but not limited to:
- Create Recruitment packages
- Prepare lists for screening
- Process referrals and referral payments
- Master lists for Check-ins
- Participate in training of new hires if experience allows
- Involvement in departmental meetings
- Cooperate with and support the Quality Assurance (QA) group during audit activities
- Ensure compliance with appropriate BioPharma Services Inc. SOP’s and GCP and ICH guidelines
- Other duties as may be required & as training and experience allow
- Undergraduate degree in sciences or equivalent
- 1 - 2 years’ experience in a customer service environment and/or call center
- 1-year work experience in a CRO an asset
- Previous sales experience preferred
- Strong organizing and planning skills to work independently with efficiency and accuracy
- Excellent interpersonal and public relation skills
- Demonstrated proficiency in English, with excellent oral and written communications skills
- Decisive, good decision-making skills, able to escalate response to situations when relevant
- Proficient in Microsoft Word and Microsoft Excel
