Telecommut
BOARD OF NIAGARA
INVITES
Applications For
Permanent Help
Desk Analyst (Full-time)
The DSBN is a supportive, innovative community that works
towards doing what’s best for kids, and helps every student achieve success.
Whether you’re in the classroom, on the playing fields, in the office or in the
cafeteria, we know it’s the dedicated staff who bring our mission to life – you
are what creates a child’s school experience, and contribute to students
reaching their full potential.
We proudly serve over 40,000 students across almost 100
elementary and secondary schools in Niagara, located between Lake Erie in the
South and Lake Ontario to the North.
Applications through applytoeducation.com are invited for
this position from properly qualified applicants. Applications must be done via
Apply to Education.
POSITION: One (1) Permanent Position – Help Desk
Analyst
LOCATION: DSBN Education Centre
RATE OF PAY: $31.78-$35.79 per hour
SCHEDULE: 40 hours per week - 12 Month
Position
Qualifications
- Minimum of (3) years related experience, preferably within a K-12 educational
- Minimum 3-year college diploma/degree in Computer studies, Information Technology
- A valid driver’s license is required, along with the ability to travel to
- Ladder climbing may be required at times, along with lifting/moving/setup of
- Preference will be given to candidates with certification in ITIL, ITSM or other
industry solution certifications (preferred)
- Preference will be given to candidates that are proficient in the use and support of
suites (preferred)
- Preference will be given to candidates familiar with TopDesk or similar enterprise
- Excellent learning, communication and organizational skills. Professionalism
In addition, the successful applicant must demonstrate a
High Level Of Proficiency In The Following
- Maintain Topdesk Knowledge base and create Topdesk workflow and change order
- Modify Topdesk to enhance IT Dept processes & enhance workflows with other
provided API functions.
- Implement & deploy new Topdesk modules and feature sets
- Create and integrate web forms to be used with Topdesk modules
- Provide first point-of-contact resolution to teachers, administrators and support
person
- Connecting to end user computers/laptops remotely, investigating symptoms, and asking
hardware and software applications (on-premise or cloud-based)
- Administration of user accounts between sites and password resets when required
- Liaise and support Board administrators/teaching staff/Education Centre
maintain, identify, research, respond to alerts and resolve technical
problems with computers, peripherals, network infrastructure, computer
labs, wireless technology and Board approved hardware/software solutions
- Service call management including detailed documentation of problem resolution
Teams and other communication tools as required
- Prepare computer systems for deployment, software installation, and setup of new
- Installation/setup/teardown of AV equipment, conference phones and computer systems within the
- Providing service and support for VoIP to end users; including extension additions
- Collaboration with team members to ensure work is fairly distributed and deadlines are
- Travel to other board sites may be required
- Other duties as assigned
- Carrying
What We Offer
Additionally, you will have the opportunity to
contribute to an OMERS Pension paving the way for long-term financial
security. This is a 12-month full-time position (40 hours per week) and
is part of CUPE-OCTIS Union Group. The role offers a comprehensive benefits
plan through a provincial trust plan (extended health, dental, life insurance,
AD&D). Benefit from the opportunity to enhance your skills and knowledge
through professional development opportunities offered at the DSBN.
Application Process
- All applications are accepted through ApplyToEducation
- Applications packages should include:
- Cover Letter
- Resume
- We thank all the candidates for their interest, however, only those selected
The District School Board of Niagara is committed to equity
and inclusion in the recruitment and hiring of its employees, who reflect the
diversity of our community and students we serve. We encourage and welcome
submissions from candidates from diverse backgrounds to build a supportive and
inclusive workplace. DSBN welcomes applications from: Indigenous peoples,
members of visible minorities, women, persons with visible and non-visible
disabilities, persons of minority sexual orientations and gender identities,
and others with the skills and knowledge to productively engage with diverse
communities. The DSBN is committed to Achieving Success Together and recognizes
that increasing the diversity of its workforce supports this objective.
DSBN will make interview and employment accommodations
during the selection process, based on any of the human rights protected
grounds. Please notify us in advance and we will work with you to meet
your needs. Applicants are thanked for making known their interest in
working for the District School Board of Niagara. We encourage
applications from all qualified individuals; however, only those under
consideration will be contacted.
Conditions Of Employment
- Upon hire, provide a Criminal Background Check with Vulnerable Sector Screening
- Agreement to comply with the Board’s policies, procedures and code of conduct;
- Successful completion of a probationary period in accordance with the Collective
- Complete an annual offence declaration process.
Additional Information
In accordance with Section 29(2) of the Municipal Freedom of
Information and Protection of Privacy Act, this is to advise that the
information you provide on this form is collected under legal authority of the
Education Act, and will be used as necessary for the recruitment, selection and
employment purposes of the Board.
The DSBN is committed to equity for all students and staff,
and to deliver quality education through a qualified workforce that reflects
the diversity of the communities we serve. Upon request, we will provide
reasonable accommodations in the hiring process to support applicants with
disabilities.
Personal information on this form is collected, used and
disclosed in accordance with the Education Act, R.S.O. 1990, c.E.2, as amended
and the Municipal Freedom of Information and Protection of Privacy Act. R.S.O
1990, c.M. 56, as amended and will be used for the purpose of
determining eligibility of the above-noted position and any
similar or related purpose(s). Questions about this collection, use and
disclosure should be directed to the Freedom of Information Coordinator,
District School Board of Niagara, 191 Carleton Street, St. Catharines, ON L2R
7P4 905-641-1550.
DSBN does not utilize Artificial Intelligence (AI) in the
screening, assessment, or selection of applicants.
Land Acknowledgement
The land on which we gather is the traditional territory of
the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and
work here today. This territory is covered by the Upper Canada Treaties and is
within the land protected by the Dish with One Spoon Wampum agreement. Today
this gathering place is home to many First Nations, Métis, and Inuit peoples
acknowledging this reminds us that our great standard of living is directly
related to the resources and friendship of Indigenous people.
